FAQs
Do you offer international shipping?
Currently, Pawpzone ships within the United States only. We do not offer international shipping at this time.
What are the shipping fees?
We offer free shipping on all orders. There are no hidden fees or additional charges.
What is your estimated delivery time?
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 3–7 business days (Monday–Friday)
Total Estimated Delivery Time: 4–9 business days.
Orders placed after 2:00 PM (EST) are processed the next business day.
What if my tracking information isn’t updating?
Tracking details may take up to 48 hours to update after shipment. If there is no update after that, please contact us at support@pawpzone.shop for assistance.
What types of products does Pawpzone sell?
Pawpzone offers carefully selected pet essentials and accessories designed to make daily care, walks, and routines safer and more comfortable.
How do I place an order?
Browse our store, select your item, add it to the cart, and complete checkout securely via PayPal. You’ll receive an order confirmation by email once your purchase is complete.
Can I cancel my order after placing it?
Yes, orders can be canceled before they are shipped. Please contact us as soon as possible at support@pawpzone.shop.
How do I return an item?
To start a return, contact us at support@pawpzone.shop with your order number. Our team will guide you through the return process. Or you can check our Return Policy.
What if I received a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us within 30 days for a full refund as per our policy.
Do you charge restocking fees for returns?
No. We do not charge any restocking fees.
When will I receive my refund?
Once your returned item is received and approved, refunds are processed within 10 business days. Or you can check our Refund Policy.
How will my refund be issued?
The refund is issued directly to the original PayPal account used at checkout.
How can I contact Pawpzone?
You can reach us by email at support@pawpzone.shop during our business hours. We’re happy to assist with any questions or concerns. For more options please check our Contact Us page.